# Symbio

> Symbio is an AI technical support agent for medical and laboratory equipment. It attends equipment users over WhatsApp 24/7, guides them step by step to resolve faults remotely and, when a fault cannot be solved remotely, opens a ticket and schedules the right field engineer.

Symbio is built for medical and laboratory equipment distributors, manufacturers and service providers in Latin America. Equipment users (lab and hospital staff) write on WhatsApp; Symbio guides them step by step using the company's verified knowledge base, and when a fault cannot be solved remotely it opens a ticket and schedules the right field engineer based on certifications, shifts, workload and SLAs. Based in Ecuador, expanding throughout Latin America. Available in English, Spanish and Portuguese.

## Website

- [Symbio (English)](https://www.symbioec.com/): AI technical support for medical equipment on WhatsApp
- [Symbio (Español)](https://www.symbioec.com/es/): Soporte técnico con IA para equipos médicos por WhatsApp
- [Symbio (Português)](https://www.symbioec.com/pt/): Suporte técnico com IA para equipamentos médicos no WhatsApp
- [Full description for LLMs](https://www.symbioec.com/llms-full.txt): product details, how it works, features and FAQ

## Key facts

- 24/7: Support available for your clients directly on whatsapp
- 60%: Of support cases can be resolved without on-site visits
- +250: Monthly cases that can be handled automatically
- 30%: Of specialist time freed up

## Contact

- [Request a demo](https://www.symbioec.com/#contacto)
- [WhatsApp](https://wa.me/593982230654?text=Hello%2C%20I'd%20like%20to%20learn%20more%20about%20Symbio)
- [LinkedIn](https://www.linkedin.com/company/symbioec)

## Optional

- [Privacy policy (Spanish, Ecuador LOPDP)](https://www.symbioec.com/privacy.html)